FAQs
13
Which logistic way you will ship the parcel?
By express (DHL, UPS, FEDEX, TNT, EMS)to your door, large quantity will by sea, send it to your shipping agent also OK!
14
My package has missing products. What should I do?
Please take photo for all the products together and contact us timely, we will confirm your order with our warehouse at the same time. We will offer best after service for you!
15
What is your confidentiality policy?
We are relatively open to brands and customers signing NDAs with us. When it comes to product development, we never share products among our customers. We do not do wholesale. Therefore, we do not resell other customers' final products or re-label our customers' formulations.
16
Is it possible to buy in bulk formulations?
Customers can buy in bulk formulations. If you are interested in sourcing in bulk formulations, please write to us at marketing
17
What is your delivery time?
Depends on your delivery preference (by air or by ship) and expected lead time, our project management team always makes sure we beat deadlines, and our products shipped on time base on our set critical path. Our samples are FedEx for your approval. We also help review and organize all paperwork needed for both parties to guarantee smooth shipment and arrival of your finished goods.
18
Is it possible to provide my ingredients?
Yes. We have a highly educated team of experts in cosmetic chemistry. Customer can give us their ingredient, ideas, nominated source, or the ingredient theme. We have close relationships with the world-renounce raw material suppliers. Therefore, we can achieve the formulation you want. If you have your own patented formulation and just need a partner to help do the finished products, we have worked with many brands with this request and understand the process to accommodate the needs.
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Better touch better business
Contact: Maggie Jiang
Contact number: +86 13828856271
Email: Maggie@thincen.com
WhatsApp：+86 13828856271
Address: Room 602, 6th Floor, Building 2, Guanghui Science And Technology Park, Minqing Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, Longhua, China
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